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Generating reports

Use the back office reporting tool to monitor the performance of your merchant account while also drawing insights across specific aspects of your transaction pipeline -- from payment method, right down to individual acquirer.

You don't need coding skills to generate customized, detailed reports in our back office. Just point and click and extract the report you'd like to see.

Which reports can I generate?

We offer two reporting tools -- one focused on drawing financial reporting data, another for broader transaction data.

Financial reports

You can supply your finance team with the critical data they need by extracting a customized report using our Financial Reports tool, accessible under the Reports tab.

Figure 1 Requesting a financial data report

There are several reporting aspects you can customize to extract the data that you require. For example, you can search by your merchant reference ID. Or, you can search by using the unique transaction unique ID to find a specific order. You can also narrow down searches by date range. Other aspects you can search by include:

  • Acquirer. Search by the bank or financial institution that processed your customer's payment card.

  • Payment method. Filter transactions according to the underlying payment method -- whether debit card, credit card, or consumer finance.

  • Payment option. You can also filter your financial report according to the underlying payment network -- by restricting results to Visa or Mastercard, for example.

  • Currency. Choose from processing currencies to filter your financial report according to the underlying currency.

  • Operational data. If you need to generate a report that lists all refunded transactions then you can easily do so by filtering for Refund operations. Or, filter for any of authorization, void authorization, capture, or purchase.

Our financial reporting tool, therefore, gives you the ability to extract key financial data that reflects the events in your merchant account.

Transaction reports

While every financial data point will be reflected by a transaction, not every transaction will generate a financial data point. That is why we provide a distinct transaction reporting tool.

You can get full insight into all your transactions using the transaction reporting tool. Transaction reporting works in a similar way to generating financial reports -- simply access Transaction Reports under the Reports tab.

Figure Requesting a transaction data report

You can filter across a similar set of fields as you can with the financial reporting tool, but transaction reporting also allows you to filter according to a detailed list of transaction conditions.

In the Status field you can select to filter for a range of transaction status conditions, including accepted, declined, pending, uncertain, dropped, in review, on hold, and processing.

This gives you the ability to retrieve a finely grained report that shows you transactions that are in a certain state -- across a set of requirements that you specify.

API-driven reporting

Note that you can extract highly customized reports by using our reporting API. By custom-coding reporting capabilities that directly link to your web application, you can analyze your Amazon Payment Services transaction data in great depth.

Read more about our reporting API here.

Get in touch

If you get stuck feel free to get in touch with the Amazon Payment Services team. Just message our support team at merchantsupport-ps@amazon.com.