Contact us
Our sales and support teams are available over phone and email.
Technical support
Contact our support team or visit the support center for quick answers, manuals, and in-depth support.
More ways to get help
For general enquiries, send us a message or call us at the following numbers between our operation hours 09:00 to 18:00 (Sunday to Saturday).
• UAE (toll-free): 800 044 4 0055
• KSA (toll-free): 800 850 1474
• EGY (toll-free): 0800 006 0461
• Helpline for other countries +971 4 573 9800
• UAE (toll-free): 800 044 4 0055
• KSA (toll-free): 800 850 1474
• EGY (toll-free): 0800 006 0461
• Helpline for other countries +971 4 573 9800
Our locations
United Arab Emirates
Dubai Properties Headquarters Building, 6th floor, Zone A, Dubai Internet City, Dubai, United Arab Emirates. P.O Box 500761
Kingdom of Saudi Arabia
Building 3627, Roshn Front - Airport Road, King Khalid International Airport, Riyadh, Kingdom of Saudi Arabia, 13413
Egypt
Building 67, level 6, S.90th street, Banks Zone, Fifth settlement, New Cairo, Egypt.
Have questions?
Is amazon payment services PCI compliant?
Yes, amazon payment services is certified to the latest PCI DSS standards.
Do I have to be PCI compliant to accept payments through amazon payment services?
No, because amazon payment services is certified to the latest PCI DSS standards, you do not have to be PCI compliant. Your cardholder’s data will be protected from under our secure network.
How much time does it take to get a live account?
It usually takes 20-30 days after all required documents are submitted. In very rare cases it can take longer.
Do you work with individuals?
Unfortunately, a registered company is necessary.
How many users from my company can access the onboarding application and manage it?
At the moment we support only 1 user per application.
Can amazon payment services provide a POS Machine?
No, a POS machine is provided directly through the bank.
Can amazon payment services help protect against fraud?
Yes. amazon payment services has a dedicated fraud management team that will be by your side to help you create the best set of rules and criteria to reduce fraud. Our team will also monitor your transactions for any unauthorized charges on your customer’s credit cards.
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