Information You Give Us When You Use APS Services
You provide information to us when you:
• purchase APS Services;
• create or administer your APS account;
• use APS Services;
• communicate with us by phone, e-mail or otherwise;
• configure your settings for, provide data access permissions for, or otherwise interact with APS Services;
• register for or attend an APS event;
• complete a questionnaire, a support ticket or other information request forms;
• post on APS websites, sign up for a newsletter, or participate in community features;
• employ notification services; and
• choose security questions to answer before we issue you a new password or provide you with customer service.
As a result of those actions, you might supply us with such information as:
• identifying information such as your name, address, e-mail address, and phone number;
• payment information, including credit card and bank account information;
• your location information;
• information about your organization and your contacts, such as colleagues or people within your organization;
• authentication and security credential information;
• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, and emails with or to us;
• information regarding identity, including government-issued identification information;
• corporate and financial information; and
• VAT numbers and other tax identifiers.
We also collect information that may be necessary for us to verify your identity and comply with anti-money laundering or similar law. Such information may include, without limitation:
• date of birth;
• passport/ national ID details;
• a bank statement and information;
• a recent utility bill;
• other information linking you to an address in your account;
• phone number;
• personal email address for a Merchant’s shareholders and authorized representatives;
• residential address for a Merchant’s shareholders and authorized representatives;
• financial information; and
• demographic information.
Automatic Information
Examples of the information we collect and analyze include:
• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
• the location of your device or computer;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• APS Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time, and APS Services, content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and
• phone numbers used to call our customer service number.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
• marketing and sales generation information, including your name, email address, physical address, phone number, and other similar contact information;
• subscription, purchase, support, or other information about your interactions with products and services offered by us or third parties in relation to APS Services; and
• information that may be necessary for us to verify your identity and comply with anti-money laundering or similar law.
Information You Can Access
Examples of information you can access through APS Services include:
• personally identifiable information (including name, e-mail, physical address and other similar contact information);
• authentication and security credential information;
• payment settings, such as payment instrument information and billing preferences;
• e-mail notification settings; and
• your subscription, billing, and payment history.