Our Newly Launched Live Chat

At Amazon Payment Services, we understand that time is of the essence. Our Live Chat feature, embedded on our website, offers real-time customer support at your fingertips. Need quick assistance? The Chat Bot is here to address basic FAQs efficiently, ensuring you get instant responses without any delays. This new feature focuses on providing convenience, allowing you to connect with us seamlessly.

In case Chat Bot is not able to answer, you will also have the option to chat with an agent for real-time help. These support agents are available from 09:00 to 18:00 GST (Monday to Friday).

Our Toll-Free Helpline

For a more personalised experience, our toll-free helpline is now available in the UAE, KSA, and Egypt. Operating from 09:00 to 18:00 GST (Monday to Friday), these helplines provide a seamless way to reach out for assistance. By calling our toll-free numbers, you can speak with our Sales team or Merchant Support team directly and avoid the delays associated with email responses.

Have product-related queries or seeking information on additional products? Experience real-time resolution by reaching out to our knowledgeable Sales team. Our Sales team can assist you with pricing and product-related queries. We believe in empowering our customers with the information they need at the moment they need it.

The Merchant Support team will also assist our valued business partners, from transactions to refunds, settlement reports, and other transaction-related queries. Our team is dedicated to providing assistance as quickly as possible. We understand the importance of timely support in the realm of business transactions, ensuring your operations run smoothly.


In conclusion, Amazon Payment Services has taken a significant stride in enriching your customer support experience. Whether you prefer the efficiency of Live Chat and Chat Bot or the personalized experience of our Toll-Free Helpline, our goal remains the same - to provide seamless assistance when you need it the most. We encourage you to make the most of these features, reinforcing our commitment to prompt and effective customer support. Experience the future of customer support with Amazon Payment Services - where your satisfaction is our priority.

 Helpline Details

- UAE (Toll-Free): 800 044 4 0055

- KSA (Toll-Free): 800 850 1474

- EGY (Toll-Free): 0800 006 0461

- Helpline for other countries: +971 4 573 9800