Streamlined Payments, Enhanced Experience

FlyEgypt continually works to enhance their platform and payment options based on customer and partner feedback. One of their most recent developments has been to expand payment options for travel agency partners by integrating with Amazon Payment Services. The agency module will soon introduce card payment processing, streamlining the checkout process for a more efficient booking experience.

Moreover, integration with Amazon Payment Services has enabled FlyEgypt to collaborate with a leading Buy Now, Pay Later (BNPL) provider, ValU,  to offer BNPL payment options directly on Passengers can now enjoy increased payment flexibility, splitting purchases into interest-free instalments, courtesy of ValU's services.

Sky-High Success with Digital Payments

Since integrating Amazon Payment Services into their business, nearly 50% of their fleet load factor (the amount or weight of cargo and number of passengers that an aircraft can carry) is now facilitated through digital transactions. This increase underscores the confidence travellers now have in reserving and paying for flights securely through, via the Amazon Payment Services secure and seamless online portal. The user-friendly website facilitates easy searches, comparisons, bookings, and payments. For business partners, the B2B portal also offers expanded payment acceptance and settlement options, streamlining group bookings and ticket issuance.

FlyEgypt applied Amazon Payment Services’ digital solutions across key customer touchpoints, including:

  • Online Booking Platforms: Customers can now easily search, compare, book, select seats, add extra bags, and pay for flights online through a more user-friendly website. The intuitive interface optimises the flight selection process.
  • Payment Options for Business Partners: Methods like card payment solutions and payment links (Invoices) expedite reconciliation. Travel agents utilizing FlyEgypt’s B2B portal appreciate the expanded payment acceptance and settlement options for managing group bookings and issuing tickets.

Overcoming Challenges Through Collaboration

As a low-cost carrier, FlyEgypt faced challenges in ensuring payment security, seamless system integration, and regulatory compliance. Amazon Payment Services proved to be a valuable ally in overcoming these hurdles. This strategic partnership not only safeguards sensitive information but also ensures smooth financial processing, adhering to evolving compliance standards.

“We are grateful for the role Amazon Payment Services played in enabling this digital transformation at FlyEgypt. Their industry-leading technologies and payment solutions have streamlined the booking process for customers while supporting our sales and revenue goals. We look forward to further strengthening this partnership to drive even more online traffic and transactions in the future.”

In the journey of FlyEgypt, Amazon Payment Services stands not just as a payment provider but as a catalyst for growth, innovation, and a seamless customer experience. As the airline continues to reach new heights, the partnership with Amazon Payment Services showcases the power of collaboration in digital payments.